Privacy Policy

Saltd Magnesium Limited

We are committed to complying with our obligations under the New Zealand Privacy Act 2020.  This Privacy Policy describes how Saltd Magnesium Limited ("we," "our," "us") collects, uses, and discloses your personal information when you visit our website, purchase our products or services, or otherwise communicate with us. For the purposes of this Privacy Policy, "you" and "your" refers to the user of website, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. 

Please read this Privacy Policy carefully. By using and accessing any of the services on our website, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our website. This Privacy Policy should be read in addition to any other terms and conditions that apply to our products and services. 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the "Last updated" date, and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide our products and services, we collect personal information about you from various sources. The information we collect, and use depends on how you interact with us.

We use personal information as outlined below, and in addition, we may also use your information to communicate with you, provide products and services, comply with legal obligations, enforce our terms and conditions, and protect our legal rights.

 

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our website and services. .

Information We Collect Directly from You

  • Basic Contact Information: Name, address, phone number, email.
  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account Information: Username, password, and security questions.
  • Shopping Information: Items you view, put in your cart, or add to your wish list.
  • Customer Support Information: Information you choose to include in communications with us, such as inquiries or messages.

Some features of our services may require you to provide this information directly. You may elect not to provide this information, but doing so may prevent you from using certain features.

 

Information We Obtain from Third Parties

We may obtain personal information about you from third parties, including:

  • Service Providers: Companies that support our website and services, such as Shopify.
  • Payment Processors: Companies that collect payment information (e.g., bank account, credit card details) to process payments and fulfil orders.

 

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to process payments, fulfil orders, manage your account, and provide related notifications (such as order confirmations, shipping updates, etc.).
  • Marketing and Advertising: If you sign up for our newsletter, you agree to receive updates and marketing materials from Saltd Magnesium Limited. You can unsubscribe at any time.
  • Security and Fraud Prevention: We use your personal information to detect and investigate fraudulent, illegal, or malicious activities. You are responsible for keeping your account credentials secure. If your account has been compromised, contact us immediately.
  • Customer Communication: We use your information to respond to inquiries and provide customer support. This allows us to improve services and maintain our business relationship with you.

 

Cookies

We use cookies on our website to power and improve our services. Cookies allow us to remember your actions and preferences, run analytics, and better understand user interactions. For more information about how cookies function on our website, refer to Shopify’s Cookie Policy.

You can control cookie settings through your browser. However, blocking cookies may negatively impact your experience on our website.

 

How We Disclose Personal Information

We may disclose your personal information to third parties in the following circumstances:

  • Service Providers: Vendors who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfilment, and shipping).
  • Business and Marketing Partners: Partners, such as Shopify, that help provide services and advertisements.
  • With Your Consent: Information shared with third parties at your request or when using social media widgets.
  • Legal Requirements: We may disclose your information in compliance with legal obligations or in connection with a business transaction, such as a sale of our business or merger.

 

Third-Party Websites and Links

Our website may contain links to third-party websites. We are not responsible for the privacy or security of information on these sites. You should review the privacy policies of any third-party sites you visit. Information shared on public forums, including social media platforms, may be viewable by other users.

 

Security and Retention of Your Information

While we strive to protect your personal information, no security measures are entirely secure. Information transmitted to us may not be secure during transit. We recommend that you do not send sensitive information using unsecure methods.

We retain your personal information for as long as necessary to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

 

Your Rights and Choices

You have the following rights regarding your personal information:

  • Right to Access/Know: Request access to personal information we hold about you.
  • Right to Correct: Request corrections to inaccurate personal information.
  • Managing Communication Preferences: Opt-out of promotional emails, but continue to receive non-promotional communications, such as order-related emails.

 You may need to verify your identity before we can fulfil your request. Authorised agents may act on your behalf, but we will require proof of authorisation.

 

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your rights, please contact us at info@saltdmagnesium.com